AMBERLEA ANIMAL HOSPITAL COVID-19 PROTOCOL
The health and safety of staff and clients remains our priority as a result we have adopted the social distancing and health and safety protocols that have been recommended to veterinary hospitals.
We thank you for your support and adherence to the following changes:
- When you call to book an appointment, the client care team will ask you if you are feeling unwell, have traveled in the last 14 days, or contact with anyone who has traveled, or if you are, or live with a healthcare provider. Pets could be fomites (which means they could possibly carry the virus on their fur) so we are doing everything we can to flatten the curve and keep our staff safe.
- Closed waiting room policy. Once you have arrived in our parking lot, we ask that you remain in your vehicle and use your cell phone to call us (905-420-7387) to let us know you have arrived, and let us know the make and model of your vehicle. From there, you will speak with either the technicians or veterinarians to discuss your pet’s visit and address any questions or concerns you may have. We ask that cats in carriers be placed near the front door and dogs brought to the front door and you will be met by either the technicians or veterinarians. We cannot get pets out of your vehicle for social distancing and health and safety reasons. The veterinarian or technician will call you after the examination and update you on their findings and recommend a treatment plan, if needed. We ask that you pay over the phone with a credit card for your examination, testing, food or prescriptions (we are not taking cash as payment).
- If you are picking up food or prescriptions, one of our client care representatives will call you when the item is available to process payment over the phone. When you arrive for pickup, please call us at 905-420-7387 and we will place the item(s) with your invoice on the table out front of our office. Please allow 3-5 business days for our orders, as all purchasing companies are running on minimal staff, delivery times, and availability of some products.
We appreciate your patience and understanding during this difficult time and thank you for helping keep our staff and clients safe, so we can continue to provide care to our patients.
Sincerely, the staff at Amberlea Animal Hospital.