Feedback – Amberlea Animal Hospital

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780 Kingston Road, Pickering, ON

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Feedback Form

We would love to hear about your experience at Amberlea Animal Hospital. Please fill out this form so that we can learn how to exceed your expectations. All responses are ANONYMOUS, so feel free to tell us what you really think.

1. Let us know what we do BEST. Which of the items in the list below do you think describes what we do best. Choose AS MANY ITEMS as you like. Submissions are anonymous so tell us how you really feel.
- Friendly
- Attentive to client's needs
- Knowledgeable
- Compassionate
- Eager to help
- Reliable
- Informative
- Good listeners
- Answer questions in a way that is easy to understand
- Refill medications or food in a timely manner
- Provide good value for money
- Concerned for client's pet
- Excellent customer service
- Excellent phone manners
- Clean hospital
- Minimal wait times to get an appointment
- Upon arrival, minimal wait times to be seen by the technician or doctor
- Positive attitude
- Minimal wait time to be checked out after a visit
2. How can we IMPROVE? Which of the items in the list below do you think are areas where we can make some improvements. Choose AS MANY ITEMS as you like. Submissions are anonymous so tell us how you really feel.
- Friendly
- Attentive to client's needs
- Knowledgeable
- Compassionate
- Eager to help
- Reliable
- Informative
- Good listeners
- Answer questions in a way that is easy to understand
- Refill medications or food in a timely manner
- Provide good value for money
- Concerned for client's pet
- Excellent customer service
- Excellent phone manners
- Clean hospital
- Minimal wait times to get an appointment
- Upon arrival, minimal wait times to be seen by the technician or doctor
- Positive attitude
- Minimal wait time to be checked out after a visit
3. If you know the name of the health care team member(s) you deal with the most, indicate which person(s) it is in the list below. If you don't know the name of the person(s), it's okay, skip to the next question.
- Lisa, Client Care Rep
- Karen, Client Care Rep
- Wynne, Client Care Rep
- Michelle K., RVT
- Dale, RVT
- Michelle M., RVT
- Carrie, VT
4. If you know the name of the veterinarian you deal with the most, indicate which person(s) it is in the list below. If you don't know the name of the person(s), it's okay, skip to the next question.
- Dr. Kathleen Fulop
- Dr. Brian Steele
5. Overall, how satisfied are you with our customer service.
- 1 Very Satisfied
- 2 Satisfied
- 3 Not Sure
- 4 Dissatisfied
- 5 Very Dissatisfied
If you are not totally satisfied with our customer service, please tell us what makes you feel that way.
6. Overall, how satisfied are you with the medical care your pet(s) receive.
- 1 Very Satisfied
- 2 Satisfied
- 3 Not Sure
- 4 Dissatisfied
- 5 Very Dissatisfied
If you are not totally satisfied with our medical care, please tell us what makes you feel that way.
7. Overall, how likely are you to recommend us?
- 1 Very Likely
- 2 Likely
- 3 Not Sure
- 4 Not Likely
- 5 Not Very Likely
If you are not likely to recommend us, please tell us what makes you feel that way.
Additional Comments.
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New Clients
- What to Expect
About Us
Services
Pet Health
Emergencies
Contact Us

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